A. Stucki integrates AVer video conferencing to increase operational efficiency and streamline communication effectiveness
With the need for effective communication still growing combined with the inadequacies
of other products attempted, A. Stucki was left without a solution to fit their
needs. Turning to CDW for new options, A. Stucki was introduced to AVer Video Conferencing
solutions...
Challenge
Integrating all three operating companies between the headquarters in Pennsylvania
and five sister locations spread throughout the US and Mexico, physical distance
between site, management teams and staff created communication barriers. Current
tools were not enough to maintain effective communication between locations, and
thus encouraged A. Stucki to seek new options.
Where physical travel became logistically and financially restrictive, the need
for virtual face-to-face communication became apparent. A. Stucki attempted a variety
of web-based communication tools, from free VoIP video services to fee-based online
meeting tools. "The free services are… free, and we got what we paid
for: choppy, broken, lagging video streams (think Max Headroom from the 80s),"
says the manager of information systems for A. Stucki Company. "The online
meeting tools were clumsy, and the company a bear to work with. They were happy
to sell the product, but had no interest to support its use within our companies.
No benefit. We quickly stopped using it."
“The AVer sales team was a key factor in selecting our systems. They took
the time to understand our company and our needs instead of pushing products onto
us, and thus were able to propose a solution that was a perfect fit. We quickly
purchased two systems, then two more, then two more, and I'd say we're not done
yet!”
– Manager of Information Systems, A. Stucki Company
Solution
With the need for effective communication still growing combined with the inadequacies
of other products attempted, A. Stucki was left without a solution to fit their
needs. Turning to CDW for new options, A. Stucki was introduced to AVer video conferencing
solutions and the AVer sales team. "The AVer sales team was a key factor in
selecting our systems. They took the time to understand our company and our needs
instead of pushing products onto us, and thus were able to propose a solution that
was a perfect fit. We quickly purchased two systems, then two more, then two more,
and I'd say we're not done yet!"
"The purchase was 1-2-3 simple! The installation was just as simple. I did
have an issue with some internal systems, but AVer's technical support narrowed
down the issue in about 15 minutes. The level of support we've received from AVer
is absolutely fantastic, both before and after the sale!"
Results
The president of A. Stucki Company prefers face-to-face meetings with his executive
management team without the logistical requirements and cost of physical travel.
He feels more comfortable exchanging sensitive or confidential information when
he can clearly see and hear his staff rather than just voice alone. In addition,
A. Stucki Company experienced an increase in communication effectiveness and frequency
while reducing travel cost in regards to office and department management, as well
as sales and operations communication.
As a multi-location organization with customers around the world, A. Stucki will
continue to expand its communication reach through AVer's video conferencing solutions.
Current internal communication will be expanded while external client communication
will also become more effective and efficient. The success, longevity and growth
A. Stucki continues to experience are a testament to their history, foundation and
commitment to both their internal teams and external customers. Continuously expanding
best practices such as video conferencing communication will enable A. Stucki to
continue to grow, streamline operations and maximize overall efficiency.
Organization profile
Since 1911, A. Stucki has been a world leader in the development and application
of railcar dynamic control products. A. Stucki products and services have enabled
rail car owners to lengthen time between maintenance intervals, reduce maintenance
down-time, and thus increase transportation time and profitability. Servicing national
and multi-national customers, A. Stucki provides products and services on a global
scale.
AVer would like to thank A. Stucki Company and AVerUSA for their pivotal roles in
creating this case study.